Thursday, November 27, 2008

Time to Punt

Dear Phillip McCarty,

Thank you for contacting

Your flight KE8654 has been delayed until further notice as of this moment. As a result of the civil unrest at the Bangkok Suvarnabhumi International Airport(BKK) in Thailand, Northwest has issued the following exception policy.

For passengers originally booked to travel from BKK between November 25 and December 1, Northwest will waive any normally applicable change fees in cases when the rescheduled travel is completed prior to February 28. For travel on or before December 11th, we will rebook on a cabin-to-cabin basis without regard to the availability of the appropriate booking class. For travel between December 12 and February 28, the appropriate booking class must be available or the appropriate fare difference will be collected. For travel rescheduled after February 28, all normal fare rules will be applied.

Instead of rebooking, passengers originally booked to travel either to or from BKK from November 25 through December 1 who have not yet begun travel may be issued a refund.
For immediate assistance, please contact our International WorldPerks Department at 1-218-254-7546.

I trust the information provided will assist you with your concerns.
Thank you for choosing Northwest Airlines, now part of Delta Air Lines. We value your patronage and consider it a privilege to serve your travel needs.



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